Frequently Asked Questions
Your Questions, Answered
Have a question about choosing, installing, or using your new wine fridge? We've gathered some of the most common queries here to help you on your journey. If you can't find the answer you're looking for, please don't hesitate to contact us!
What is the difference between a single zone and dual zone wine fridge?
A single zone wine fridge maintains one consistent temperature throughout the entire unit. It's perfect if you primarily collect one type of wine (e.g., all reds or all whites). A dual zone wine fridge, like our popular Connoisseur and Heritage models, has two independently controlled temperature sections. This is the ideal choice for collectors who enjoy a variety of wines, allowing you to store reds and whites simultaneously at their perfect, individual serving temperatures.
How do I install a built-in wine fridge?
Installing a built-in or integrated wine fridge requires careful planning to ensure proper ventilation. These units are designed to be housed within kitchen cabinetry for a seamless look. While detailed instructions are provided with each model, we generally recommend hiring a qualified kitchen fitter or electrician to ensure the installation is safe, secure, and allows the appliance to function optimally. Key considerations are ensuring adequate airflow around the back and sides and a dedicated power supply.
What is the ideal temperature for storing red and white wines?
For long-term storage and maturation for all types of wine, a temperature of 12-14°C is ideal. However, for serving, the temperatures differ. We recommend the following settings for a dual zone fridge:
- White Wines: 7-10°C
- Red Wines: 15-18°C
A dual zone fridge gives you the flexibility to have both ready to serve at a moment's notice!
How much energy does a wine fridge consume?
Our wine fridges are designed with energy efficiency in mind, using modern compressors and high-quality insulation. The exact energy consumption varies by model size and usage, but they are comparable to a standard small refrigerator. Each product page will list the specific energy rating (e.g., 'G' on the new scale) and estimated annual consumption to help you make an informed choice.
What is your delivery and returns policy?
We offer free standard delivery on all orders over £500. For more detailed information on shipping times and our courier partners, please see our Delivery Information page. We also offer a 30-day returns policy for your peace of mind. You can find all the details on our Returns Policy page.
Do your wine fridges come with a warranty?
Absolutely. Every Heritagefrost wine fridge comes with a comprehensive 2-year manufacturer's warranty covering parts and labour, giving you complete confidence in your purchase. For more details, please visit our Warranty & Guarantee page.
Ordering
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can pay using all major credit and debit cards, PayPal, and other popular payment methods.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. We process orders quickly, so we may not be able to make changes once your order has been dispatched.
Do you offer gift wrapping?
Yes! We offer gift wrapping on most items. Simply select the gift wrapping option at checkout and we'll take care of the rest.
Shipping & Delivery
How long does delivery take?
Standard delivery takes 3-5 working days. Express delivery (next working day) is available at checkout for an additional charge. Delivery times may vary during busy periods.
How much does shipping cost?
We offer free standard shipping on all orders over £XX. For orders below this threshold, a flat rate of £X.XX applies. Express shipping is available at an additional cost.
Do you ship internationally?
We currently ship to the UK and selected international destinations. International shipping rates and delivery times vary by location. Please contact us for a quote on international orders.
How can I track my order?
Once your order has been dispatched, you'll receive an email with a tracking number. You can use this to track your delivery online. If you haven't received a tracking email, please check your spam folder or contact us.
Returns & Refunds
What is your returns policy?
We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition you received them. To start a return, please contact our customer service team.
How do I return an item?
Contact our customer service team to arrange a return. We'll provide you with a returns address and any necessary instructions. Please ensure items are packaged securely to prevent damage during transit.
When will I receive my refund?
Once we've received and inspected your return, we'll process your refund within 5-10 working days. The refund will be issued to your original payment method. Please allow additional time for your bank to process the transaction.
General Questions
How do I contact customer service?
You can reach us via our contact page, by email, or by phone during business hours. We aim to respond to all enquiries within 24 hours.
Do you have a warranty on your products?
Yes, all our products come with a standard manufacturer warranty. The warranty period varies by product. Please check the product description or contact us for specific warranty information.