Terms of Service
Heritagefrost Terms of Service
Last Updated: 1st October 2026
Welcome to the Heritagefrost family! We're delighted to have you here. These Terms of Service ("Terms") govern your use of the heritagefrost.co.uk website (the "Site") and the purchase of our products. By accessing our Site and placing an order, you agree to be bound by these Terms and our associated policies. Please read them carefully.
1. Acceptance of Terms
By using our Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Site. We recommend that you print a copy of these Terms for future reference. We may amend these Terms from time to time, and the latest version will always be posted on our Site.
2. User Obligations
As a user of our Site, you agree to:
- Provide true, accurate, current, and complete information about yourself as prompted by our checkout form.
- Maintain the confidentiality of your account and password and restrict access to your computer.
- Be responsible for all activities that occur under your account or password.
- Use the Site for lawful purposes only and not in a way that infringes the rights of, restricts, or inhibits anyone else's use and enjoyment of the Site.
You must be at least 18 years old to purchase products from our Site.
3. Intellectual Property
All content included on this Site, such as text, graphics, logos, images, and the "Heritagefrost" name and tagline, is the property of [Your Company Name] or its content suppliers and is protected by UK and international copyright, trademark, and other intellectual property laws. You may not reproduce, duplicate, copy, sell, or otherwise exploit any portion of the Site without our express written permission.
4. Orders, Payments, and Cancellation
When you place an order, you are making an offer to purchase goods from us. We will send you an email to confirm that we have received your order, but this does not constitute acceptance. A contract between us is formed only when we dispatch the goods to you.
Accepted Payment Methods: We want your checkout experience to be seamless. We accept the following payment methods:
- Visa
- Mastercard
- American Express
- PayPal
- Shopify Payments
All prices are displayed in GBP (£) and are inclusive of VAT where applicable.
Order Cancellation: Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your goods. To cancel, please notify us in writing at [Your Customer Service Email]. Please see our Returns Policy for further details on returning items.
5. Limitation of Liability
To the fullest extent permitted by law, Heritagefrost shall not be liable for any indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, the Site or the performance of the products purchased through the Site. Our liability for any product purchased is strictly limited to the purchase price of that product.
This does not include or limit in any way our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
6. Governing Law and Jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the law of England and Wales.
7. Dispute Resolution
We hope you have a wonderful experience with Heritagefrost. However, if a dispute arises, we encourage you to contact our customer service team at [Your Customer Service Email] first to find a resolution. We will always try to resolve disputes amicably and efficiently. Should we be unable to resolve the dispute, you agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim.
Thank you for choosing Heritagefrost. We look forward to helping you preserve your collection.