Shipping Policy

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Heritagefrost Shipping Policy

Last Updated: 1st October 2026

At Heritagefrost, we understand that receiving your new wine fridge promptly and safely is of the utmost importance. We've designed our shipping process to be as clear and efficient as possible, ensuring your investment is handled with the care it deserves from our warehouse to your home.

Order Processing Time

All orders are processed within 1-3 business days (Monday - Friday, excluding bank holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Origin

All our products are shipped directly from our dedicated warehouse in the United Kingdom.

UK Shipping Rates & Estimated Transit Times

We offer the following shipping options for our UK customers:

  • Standard Shipping (Free on orders over £1,000):
    • Cost: £49.95 for orders under £1,000.
    • Estimated Transit Time: 3-5 business days after dispatch.
    • This is a curbside pallet delivery service for larger units. Our carrier will contact you to arrange a suitable delivery day.
  • Express Shipping:
    • Cost: £89.95
    • Estimated Transit Time: 1-2 business days after dispatch.
    • This service also uses a pallet delivery network and is prioritised for faster delivery.

Please note: Transit times are estimates provided by our carriers and may be affected by factors outside of our control, such as adverse weather conditions or high parcel volumes.

Shipping Carriers

We partner with reliable and professional carriers to ensure your wine fridge arrives safely. Our primary carriers include:

  • DPD
  • Royal Mail (for smaller accessories)
  • Evri
  • Specialist pallet freight networks for larger items.

How to Track Your Order

Once your order has been dispatched, you will receive a shipping confirmation email from us which will include a tracking number and a link to the carrier's website. You can use this to follow your delivery's journey.

Please allow up to 24 hours for the tracking information to become active after you receive the email.

International Shipping

At present, we are proud to serve connoisseurs and homeowners throughout the United Kingdom. We do not currently offer shipping to locations outside of the UK, including the Channel Islands.

Damages & Issues

We take great care in packaging our products. In the unlikely event that your order arrives damaged, please contact us within 48 hours of delivery at [Your Customer Service Email] with your order number and a photo of the item's condition. We address these on a case-by-case basis but will do our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact our friendly customer service team.