Privacy Policy

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Heritagefrost Privacy Policy

Last Updated: 1st October 2026

Welcome to Heritagefrost! We are honoured that you've chosen us to help you in "preserving legacy through precision cooling." Your trust is paramount, and that extends to how we handle your personal information. This Privacy Policy explains in clear terms how we collect, use, protect, and share your data when you visit our website or purchase one of our premium wine fridges. We are fully committed to complying with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR).

1. Who We Are & Our Role

For the purpose of the UK GDPR, the data controller is [Your Company Name], trading as Heritagefrost ("we", "us", "our").
Our registered address is: [Your Company's Registered Address, City, Postal Code, UK].
Company Number: [Your Company Registration Number].
If you have any questions about this policy or how we handle your data, please don't hesitate to contact our Data Protection Officer at: [Your Email Address, e.g., privacy@heritagefrost.co.uk].

2. Lawful Basis for Processing Your Data

We only process your personal data when we have a lawful reason to do so. This includes:

  • Consent: We may ask for your consent to process your data for specific purposes, such as signing up for our exclusive newsletter filled with wine pairing tips and special offers. You can withdraw this consent at any time.
  • Contractual Necessity: When you purchase a Heritagefrost wine fridge, we need to process your data to fulfil our contract with you. This includes taking payment, arranging delivery, and handling customer service enquiries. We can't send you your beautiful new wine fridge without your name and address!
  • Legitimate Interest: We may process your data when it is in our legitimate interest to do so, and when these interests are not overridden by your rights. This includes analysing website traffic to improve our service, preventing fraud, and personalising your shopping experience to show you products we think you'll love.

3. Your Data Subject Rights

As a valued customer, you have significant rights over your personal data. We are committed to upholding these rights:

  • The Right to Access: You can request a copy of the personal data we hold about you.
  • The Right to Rectification: If you believe any data we hold is inaccurate or incomplete, you can ask us to correct it.
  • The Right to Erasure (The "Right to be Forgotten"): You can request that we delete your personal data, under certain conditions.
  • The Right to Data Portability: You can ask us to transfer the data we hold about you to another organisation, or to you, under certain conditions.
  • The Right to Object to Processing: You have the right to object to us processing your data for marketing purposes or based on our legitimate interests.

To exercise any of these rights, please contact us at [Your Email Address]. We will respond to your request within one month.

4. Data Retention

We don't keep your data for longer than is necessary. We will retain your personal information for the period required to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law (for example, for tax and accounting purposes).

5. Cookies

Like most online stores, we use cookies to enhance your browsing experience. These small text files help our site function, allow us to understand how customers use our site, and help us tailor our marketing. We categorise them as Essential, Analytics, and Marketing cookies. For a comprehensive overview, please see our dedicated Cookie Policy.

6. Third-Party Data Sharing

We will never sell your personal data. However, to run our business, we may share your information with trusted third-party service providers, such as:

  • Payment Processors: To securely process your payments (e.g., Shopify Payments, PayPal).
  • Shipping & Logistics Partners: To deliver your wine fridge (e.g., DPD, Royal Mail).
  • Marketing & Analytics Platforms: To help us understand our customers and improve our services (e.g., Google Analytics).

We have strict contracts in place with these partners to ensure they protect your data and comply with UK GDPR.

7. International Data Transfers

Some of our third-party service providers may be based outside the UK. In such cases, we ensure your data is protected by appropriate safeguards. This means we will only transfer your data to countries that have been deemed to provide an adequate level of protection for personal data by the UK authorities (known as an "adequacy decision") or by using specific contracts approved by the UK which give personal data the same protection it has in the UK.

8. How to Make a Complaint

We hope that we can resolve any query or concern you raise about our use of your information. However, if you are not satisfied with our response, you have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Thank you for taking the time to read our Privacy Policy. We appreciate your trust in Heritagefrost.